delivery & shipping
Getting your Volle
to you
Everything you need to know about how your order travels from us to your court.
2
BUSINESS DAYS TO DISPATCH
Free
SHIPPING FROM EUR 150
Europe | Asia | UAE
WHERE WE SHIP
DELIVERY TIMES & RATES
From us to your door
In-stock pieces leave our warehouse within 2 business days. Tracking is sent as soon as your order ships. If your country isn't showing at checkout, write to us at hello@vollepadel.com .
duties & taxes
No surprises at the door
We have done our best to make the experience clear. Here is what to expect by region.
indonesia - tax ID required
To ensure smooth customs clearance under Indonesian law, please include a valid tax ID in your order notes at checkout or email it to hello@vollepadel.com after placing your order.
The preferred ID is your NPWP (15-digit Tax Identification Number). If you don't have an NPWP: Indonesian nationals may use their NIK (KTP ID Number); expats and foreigners may use their Passport Number. Please note that using an alternative ID may result in a higher income tax rate applied by Indonesian customs.
making a change
Need to cancel or adjust your order?
Write to us at hello@vollepadel.com as soon as possible with your order number and what you would like to change. Because orders move into processing quickly, we cannot guarantee cancellations — but we will always do our best.
Once an order has shipped, a cancellation is no longer possible. If you have already received your parcel and would like to make a return, please see our returns policy for next steps.
a note on delivery
A few things that help
Most orders arrive without a hitch. These details make a difference.
- Double-check your delivery address at checkout. Once processing begins, we are unable to make changes. Orders dispatched to an incorrect address cannot be reshipped or refunded.
- If you are ordering to Indonesia, include your NPWP, NIK or Passport Number in your order notes. This keeps customs clearance smooth and avoids delays.
- Import duties must be paid promptly on delivery. Parcels held by customs and not collected will be destroyed — unfortunately refunds cannot be issued in these cases.
- Once your tracking shows “Delivered”, your order is in your hands. We are unable to take responsibility for items lost after that point.
- Customs delays are rare but do happen. These are outside of our control, though we are always happy to help you track the status of your parcel.
still have a question?
We are always here.
Write to us and we will get back to you as quickly as we can