Returns & exchanges
We want you to love
what arrives.
If something is not right, here is exactly how we will sort it.
Returns
Thirty days. Your full refund.
We accept returns within 30 days of delivery. No small print designed to catch you out. If something does not work, we will make it right.
- Returned within 30 days of delivery
- Tried on for fit is fine — worn on court is not
- Unwashed, unaltered, and stain-free
- Tags attached, original packaging intact
- Up to 6 items per order
What it costs
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Return shipping
At your cost, using a courier of your choice |
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Customs duties or taxes
If applicable, at your cost |
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Original outbound shipping
Non-refundable |
Depending on your location, international return shipping can take longer and cost more than expected.
The process
How to return
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Step 1
Email your order number and the items you would like to return to hello@vollepadel.com |
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Step 2
Wait for our approval email — it will include the correct return address for your region. Do not use the address from your original package. |
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Step 3
Ship within 14 days of receiving approval using a trackable courier of your choice. We are not responsible for lost returns. |
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Step 4
Email your tracking number to hello@vollepadel.com once dispatched. |
Regional warehouses
Your refund
Once your return arrives at our warehouse we will assess the items to confirm they meet our returns conditions. If approved, please allow up to 10 business days for your refund to be processed from the date the parcel is marked as delivered.
Size exchanges
If the fit is not right,
we will make it right.
Size exchanges are our preferred path.
Email hello@vollepadel.com with your order number, the item you would like to exchange, and the size you need. We will confirm availability and send return instructions.
Exchange items must meet the same conditions as returns: tried on for fit is fine — worn on court is not. Tags attached, original packaging intact.